Terms of use

Hey, it’s Alena. Welcome to my site. I hope you enjoy your time here. To make sure we’re all on the same page (pun intended), I’ve put together a few rules to help you understand and navigate the content of my webpage.

Chapter one — General

These terms and conditions are applicable to your access and use of Fragments Collection, Alena Milkovič s.p.’s (“Fragments Collection”) website located at www.fragmentscollection.com, subdomains, subdirectories and all associated sites linked to www.fragmentscollection.com by Alena Milkovič s.p. (collectively the “Website”). These terms and conditions are also applicable to all services offered on the Website. For avoidance of doubt, the terms “I”, “me”, “my” or other first person singular pronouns refer to Fragments Collection.

By accessing, using, viewing, transmitting, caching or storing our Website or any of the services offered here, you agree to be bound by these terms and conditions.

My terms and conditions may be changed from time to time upon my sole discretion and you are obligated to keep yourself updated on any changes. If you continue to use the Website and the services offered here after any such changes, you agree to be bound by the same.

If you are using my Website and the services provided here on behalf of an organization or a company, you represent that you are authorized to sign and enter a binding agreement on behalf of such organization or company and to make them bound by these terms and conditions.

You must be at least 18 (or of legal age) to be able to use the services offered on our Website.

You must keep all information you have provided during your use of the Website and services true, up to date and complete if you are using any of the services.

If you do not agree to these terms and conditions, do not use the Website and the services offered here.

Chapter two – Access and use of Website

Access to Website

You will be able to access this Website without having to share or register any details with me.

I take all reasonable steps to ensure the Website and the services here are available without interruptions. However, the Website may encounter downtime due to server and other technical issues. I cannot promise that access to the services will be uninterrupted or error free. Therefore, Fragments Collection will not be liable if the Website or the services provided here are unavailable.

Use of Website

This Website is to be used by you for your personal use only. Commercial use of this Website is strictly prohibited unless prior written consent from Fragments Collection has been obtained.

Fragments Collection may refuse to accept your request to use any of the services provided on the Website for any reason in my discretion.

You agree that you may not: (i) use the Website or any content (as defined below under Proprietary Rights Information) for any purpose that is unlawful or prohibited by these terms and conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of Fragments Collection or others; (ii) use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or method, or any similar manual process, to access, acquire, copy or monitor any portion of the website or any content; (iii) attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means; (iv) probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the website; (v) reverse look-up, trace or seek to trace any information on any other user of or visitor to the Website, or any other customer of Fragments Collection; (vi) use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website; (vii) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website, or any systems or networks connected to the Website.

Proprietary Rights Information

Content: All text, graphics, photographs, videos, user interfaces, visual interfaces, trademarks, logos, sounds, music, artwork and computer code (collectively: “Content”), including but not limited to Website design, structure, selection, coordination, expression, “look and feel” and arrangement of Content, contained on the Website is owned, controlled or licensed by or to Alena Milkovič s.p. (“Fragments Collection”) and is protected by copyright, design, patent and trademark laws, and other intellectual property rights and unfair competition laws. No license or right to or in any such copyrights, trademarks, patents, designs, trade secrets, products or other proprietary rights of Fragments Collection and/or other parties is granted to or conferred to you.

Except as expressly provided in these terms and conditions, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, translated, transmitted or distributed in any other way (including mirroring) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without a prior written consent from Fragments Collection. You may not use any framing techniques to frame any Fragments Collection and “Alena Milkovič” trademarks, logos or other proprietary information, nor use any meta tags or other hidden text utilizing the Fragments Collection and “Alena Milkovič” name, trademark or other proprietary information.

Procedure for Making Claims of Infringement: Fragments Collection respects the intellectual property rights of others. If you believe that your work, photo or brand or your intellectual property rights have been violated by its exposure on my Website, please provide me with the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest,
  • a description of the copyrighted work or other intellectual property that you claim has been infringed,
  • a description of where the material that you claim is infringing is located on the Website,
  • your address, telephone number, and e-mail address,
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law, and
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
  • Please address this letter to Fragments Collection, as follows:

    Alena Milkovič s.p.

    Attn. Copyright

    Ulica Staneta Rozmana 8

    SI-9000 Murska Sobota


    Exclusion of warranty and limitation of liability

    You agree that you use this Website at your own risk. The Website and the Content is provided on an “as is” basis without warranties of any kind.

    In no event, but subject to what is permitted under applicable law, Fragments Collection, its agents, representatives or licensors shall not be liable to you or any other party for any loss or injury or any damages, either direct, indirect, punitive or otherwise resulting from or in any way connected to your use of this Website or any of the services offered here.

    Chapter three — Personal Data

    Processing of personal data:

    Who is the data controller?

    Fragments Collection is the data controller of all your personal data processed in connection with your subscription to newsletters and your purchase of products and services at Fragments Collection. Fragments Collection contact details are Alena Milkovič s.p., Ulica Staneta Rozmana 8, 9000 Murska Sobota, Slovenia, info@fragmentscollection.com. VAT no.: 76054918, registration no.: 8617724000.

    What personal data to we collect and process?

    Fragments Collection collects personal data about you in these situations:

  • When you visit our website – Fragments Collection stores and processes information about how you use our site. The purpose is to improve your user experience.
  • When you subscribe to my newsletter - Fragments Collection store and process first name, surname, email, country and additional information that you can choose to provide to Fragments Collection such as address, interests, products, etc. Fragments Collection also stores information about how you use the newsletter, for example if you read it or not. The purpose is to adapt and improve how I treat you as a customer and my service to you.
  • When you enter into a binding agreement with me for the purchase of my products and services. Fragments Collection will store and process your first name, surname, email, address, country of residence, phone number, tax information (if required) and any additional information you choose to provide to Fragments Collection to complete a transaction or otherwise exercise your rights as a buyer of my products and services.
  • How do I use your personal data?

    The personal data I collect will be used:

  • To send newsletters, offers and other news about Fragments Collection’s latest services, products, events, product launches, If you do not want to be on my mailing list, you can opt out by simply clicking the unsubscribe link at the bottom of the newsletters.
  • To learn about how you use my website and why so that I can optimize your experience while visiting.
  • To ensure that my products and services are delivered to you appropriately and that you can exercise your rights as a buyer of my products and services.
  • How do I disclose your personal data to third parties?

    Fragments Collection may disclose and share personal data with Fragments Collection’s service providers, namely companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in my products and services, accounting and conducting customer research or satisfaction surveys. These companies are obligated to protect your personal data according to data processing agreements.

    Fragments Collection may − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – have to disclose your personal data if applicable legislation binds Fragments Collection to disclose such data. Fragments Collection may also disclose information about you if necessary for purposes of national security, law enforcement or other issues of public importance.

    For how long do I save your personal data?

    I will retain your personal data for five (5) years after your last contact with me. If you have purchased one of my products, I retain the necessary personal data during the product's life and warranty period.

    What are your rights?

    Upon your request, Fragments Collection will rectify your data. If certain conditions are met, Fragments Collection will erase your data or restrict the processing of your data upon request to the extent not necessary to perform any binding agreements between you and Fragments Collection regarding the sale and purchase of my products and services. Fragments Collection is also obligated to, upon your request, confirm whether personal data regarding you is being processed as well as give you access to information regarding the processing. You also have the right to receive personal data that has been provided by you to Fragments Collection in a structured, commonly used and machine readable format. Fragments Collection is obligated to meet a request from you regarding these rights within a 30-day period. This period may in some cases be extended. All requests can be made by email: info@fragmentscollection.com.

    If you experience an infringement of your rights according to the GDPR, you have a right to lodge a complaint with the relevant supervisory authority of your country of residence, or to The Slovene Information Commissioner, (https://www.ip-rs.si/en/).

    Transfer to third countries

    Personal data may be transferred or accessed by other companies in other countries for the purposes and according to what is described in these Terms of use. Transfers to third countries are made in accordance with the provisions in Chapter V of the GDPR. Where necessary, Fragments Collection uses the standard data protection clauses adopted by the Commission to ensure safe transfer to third countries.

    Chapter four - Miscellaneous


    If any provision in these terms and conditions is determined to be unenforceable or invalid, such provision shall be enforceable to the extent permitted by applicable law and such determination of the provision shall not affect the validity of any other remaining provision.

    No waiver

    No failure or delay by Fragments Collection to exercise any right, power or privilege under these terms and conditions shall operate as a waiver thereof.

    Governing law

    Any disputes arising out of or in connection with the use of this Website or the services offered on the same, shall be governed by and construed and enforced in accordance with the substantive laws of the Republic of Slovenia. Any claims or disputes whatsoever arising hereunder shall be submitted to the exclusive jurisdiction and venue of the courts of Slovenia.